FAQ's
Following are the most frequently asked questions from customers
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
How can I place an order?
You can easily place an order by browsing our collections, selecting your size, and clicking “Add to Cart.” Once you’re ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure payment options available at checkout.
Can I change or cancel my order after placing it?
Yes, if your order hasn’t been processed yet. Please contact us within 1 hour of placing your order via support@zarqeen.com or our contact form.
How do I know what size to order?
Each product page includes a detailed size guide. If you’re unsure, we recommend checking your measurements and comparing them with our guide, or contacting us for personalized assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery time depends on your shipping option and location:
- Domestic: 3–5 business days
- International: 7–14 business days
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Please visit our [Returns Page] for step-by-step instructions.
